Identity Security

Service availability and scheduled maintenance for VIP service.

All Systems Operational
VIP Operational
90 days ago
99.99 % uptime
Today
Authenticator Provisioning Service Operational
90 days ago
99.97 % uptime
Today
Authenticator Validation and Management APIs Operational
90 days ago
99.99 % uptime
Today
User Validation and Management APIs Operational
90 days ago
99.99 % uptime
Today
User Authentication Javascript Service Operational
90 days ago
100.0 % uptime
Today
User Authentication SAML Service Operational
90 days ago
100.0 % uptime
Today
VIP Manager Operational
90 days ago
99.99 % uptime
Today
Reporting API Operational
90 days ago
100.0 % uptime
Today
VIP Self Service Portal Operational
90 days ago
100.0 % uptime
Today
My VIP Operational
90 days ago
100.0 % uptime
Today
SMS Delivery Operational
90 days ago
100.0 % uptime
Today
Voice Delivery Operational
90 days ago
100.0 % uptime
Today
Mobile Push Delivery Operational
90 days ago
100.0 % uptime
Today
VIP Retail Website Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Transport Layer Security (TLS) is a security protocol for establishing encryption channels over computer networks. Due to evolving regulatory requirements, and as part of Broadcom's continuous effort to maximize the security of our platforms, TLS v1.0 and v1.1 are being disabled on all VIP web portals beginning with the October maintenance release. After the change is complete, TLS v1.2 will be the only supported TLS version.

Broadcom recommends that you perform any changes needed on your end to accommodate this change to avoid any impact on your services before this release.

For more information about this change, see the Symantec VIP Transport Layer Security (TLS) 1.0 and 1.1 disablement on VIP Web Portals Knowledge Base article. For assistance, or if you have further questions, visit https://support.broadcom.com/security.
Posted on Aug 31, 07:16 UTC
Past Incidents
Sep 23, 2021

No incidents reported today.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021
Resolved - This incident has now been resolved.
Sep 19, 06:51 UTC
Monitoring - We have resolved this issue. VIP Access for Mobile is again available to download from the Google Play store. We shall monitor the service and provide updates as new information becomes available.
Sep 18, 06:56 UTC
Investigating - We are currently investigating the VIP Access for Mobile app being unavailable to download from the Google Play store. We will provide updates as new information becomes available.
Sep 18, 05:26 UTC
Sep 18, 2021
Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - We have monitored the service and confirmed the issue is now fully resolved. This incident shall now be closed.
Sep 14, 20:44 UTC
Monitoring - Some customers may have experienced application slowness and intermittent failures with Authenticator Validation and Management APIs, User Validation and Management APIs and VIP Manager from 13:16 UTC to 13:36 UTC.

We identified and resolved the issue to restore service. We will monitor the service for stability and provide updates as new information becomes available.
Sep 14, 15:12 UTC
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.